FAQs
General Park Information
When are you open for the 2026 season?
We are excited to welcome you back starting in May 2026 for the summer season! Stay tuned to our social media and website for the specific opening weekend announcement.
Where are you located?
Our address is 7850 14 Mile Road NE, Cedar Springs, MI 49319. We are located approximately 20 minutes north of Grand Rapids and 5 miles east of US-131 (Exit 101).
Do you accept credit cards?
Yes, we accept all major credit cards. Please note there is a $5.00 minimum for all credit card transactions. We do not accept personal checks.
What is your rain policy?
We are an outdoor facility and operate rain or shine! If it begins to rain after you arrive, you are welcome to wait it out in your car, one of our exhibit buildings, or under a pavilion. However, in the event of severe weather (lightning or high winds), we may close the park for safety (yours and our animals). We do not offer refunds or rain checks for weather.
Animal Interaction & Safety
Can we feed the animals?
Yes! Interaction is what we are all about. However, for the health and safety of our animals, you may only use feed purchased at our park. Outside food can be dangerous to our residents’ strictly monitored diets.
Are pets or service animals allowed?
To ensure the safety of our resident animals and yours, no outside animals of any kind are permitted on the property, including in the parking lot or inside vehicles. This includes service animals, as their presence can cause significant stress or defensive behavior in our wildlife.
What should we wear?
We recommend comfortable, closed-toe walking shoes. You will be walking on a variety of surfaces, including pavement and gravel. Don’t forget sunscreen and hats for sunny Michigan afternoons!
The Drive-Thru Safari
Can we ride in the back of a pickup truck?
For safety reasons, all guests must remain inside the cab of the vehicle with seatbelts fastened. No one is permitted to ride in the bed of a pickup truck.
What are the vehicle requirements?
- Max Height: 9 feet.
- Restrictions: No motorcycles, buses, trailers, convertibles with the top down, or Jeeps with doors/tops removed.
- Windows: Must be either all the way UP or all the way DOWN.
Are there specific rules for the Bear Enclosure?
Yes. When entering the bear area, all vehicle doors must be locked and windows must be completely rolled up. No feeding is allowed in the bear section under any circumstances.
Food & Facilities
Can we bring our own food?
Outside food is only allowed for pre-approved birthday parties and school groups. We have food available for purchase on-site, snacks you can grab, delicious homemade ice cream, and occasionally food trucks to keep you fed and energized for a day at Deer Tracks.
Do you have a place to eat on-site?
Yes! We have several picnic areas available. Plus, our Homemade Ice Cream Shop is located in the main building for treats, shakes, and sundaes.
Is the park wheelchair accessible?
Our Walk-Through Animal Park features paved pathways, making it accessible for strollers and wheelchairs. Please note that we do not offer wheelchair or stroller rentals on-site, so please bring your own.